Completing a Refund on your PAX A920Pro

Refund will only be available on the terminal if the feature has been approved and enabled by Live Payments. If the feature is not enabled and you would like to request it, please contact Live Payments Help Desk.

1. Click on the Refund Icon in the menu.

2. Enter the transaction amount (A decimal point is not required) and select Done.

3. Ask the cardholder to tap, insert or swipe their card/mobile device.

4. If successful, you will see an Approved message and depending on your chosen receipt settings, the terminal will print a merchant receipt, or you can select a receipt from the confirmation screen.

Note: Live Payments have the capability of adding a passcode for Refunds. Please contact Live Payments Help Desk to have a Refund Passcode enabled.