What is MOTO Fraud
Edited
Understanding MOTO Fraud
MOTO stands for Mail Order / Telephone Order. It is when you take a card payment without the customer or card being physically present - for example, reading card details over the phone.
Risk Snapshot
You cannot check the card or the person using it.
Fraudsters often use stolen card details via MOTO.
If it is fraudulent, you will likely be liable for the loss.
Tips for Safer MOTO
Only use MOTO for trusted, known customers.
Pause if anything feels off - it is okay to say no.
Confirm details in writing for large orders (email, invoice, delivery address).
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