Support and Policies

When you no longer need your terminal - for example, if you are closing your account - it must be returned in good working condition. Not sure whether...

If your terminal is lost, please notify us immediately so we can organise a replacement and protect your account. Deactivate the lost terminal in our ...

If your terminal is stolen, please notify us immediately so we can protect your account and keep you trading. Deactivate the stolen terminal in our sy...

If your terminal is damaged, we will send a replacement straight away to minimise downtime. The damaged terminal must be returned for assessment. If t...

These are the current charges that may apply for damaged, lost, or stolen terminals. Type of Charge Amount (incl. GST) Repair Fee $99 - $295 Replaceme...

When a cardholder disputes a transaction, a chargeback is created. Live Payments does not decide the outcome. The decision is made by the cardholder b...

A chargeback is when a customer disputes a payment with their bank. The money can be pulled from your account while the customer bank investigates. Th...

Refunds may feel simple, but they carry risks if not handled carefully. Fraudsters sometimes exploit refunds to their advantage, and poorly managed re...

MOTO stands for Mail Order / Telephone Order. It is when you take a card payment without the customer or card being physically present - for example, ...

Keep your terminal safe - always in sight, lock away when not in use. Do not share access - no passwords, no unsupervised use. Double-check unusual tr...

There are two ways to restart your PAX A920Pro terminal: Hold the power button on the right hand side of the terminal for 2 seconds. From the icons th...

If you forget your password, please check the Initial Terminal Login article to confirm the default credentials are correct. Default User ID: 1234 De...