What to Do if Your Terminal is Lost
Edited
Lost Terminal Process
If your terminal is lost, please notify us immediately so we can organise a replacement and protect your account.
What We Will Do
Deactivate the lost terminal in our system to prevent unauthorised use.
Dispatch a replacement terminal immediately.
Apply the applicable charge in line with our Fee Schedule.
If you later locate the terminal, you may be eligible for a refund once it is returned, in good condition and verified.
For packaging and postage steps, see Returning Your Terminal.
Note: Merchants are responsible for maintaining insurance to cover the loss of terminals.
Was this article helpful?
Sorry about that! Care to tell us more?