How to Return Your Terminal
Returning Your Terminal
When you no longer need your terminal - for example, if you are closing your account - it must be returned in good working condition.
Not sure whether you have a standalone or integrated terminal? Contact us at help@livepayments.com or call 1300 780 788, and we will confirm the right process for you before you start.
Returning a Standalone Terminal
If your product is a standalone terminal, follow these steps:
Contact us at help@livepayments.com or call 1300 780 788.
We will send you a prepaid satchel to return the terminal.
If you are returning multiple terminals, we will send a satchel containing one prepaid satchel per terminal. Please package each terminal separately.
Include all accessories (charger, cables).
Seal the satchel and affix the prepaid shipping label.
Tip: Keeping the original packaging makes it easier to return your terminal safely.
Returning an Integrated Terminal
If your product is an integrated terminal, the return process is a little different:
A technician will attend your site to collect the terminals.
Please contact our team to arrange a collection appointment.
Ensure the terminals are ready with all accessories (charger, cables) when the technician attends.
Reminder: Do not send integrated terminals back via post. A technician must collect them.